Assistant General Manager


Our client is looking for an exceptional individual to help run their incredible building. An opportunity to join a small but rapidly expanding company with great growth potential. The chance to be an integral part of their operational machine and shape the way they do things. A great starting salary and ongoing training.

Purpose of the job:  To assist and work closely with the General manager in the delivery of an outstanding experience through strong leadership, driving high quality customer service, sales, maintenance and housekeeping provision at the property. You will drive student engagement through an eclectic programme of events and experiences. Using social media and our own App for communication and promotion.


  • To assist in ensuring Health & Safety policy and fire safety procedures are adhered to at all times within the property
  •  To assist in promoting and delivering service and sales standards within the team, leading by example 
  •  To assist in effectively manage customer service, complaint handling (including complaints and flat disputes) customer-related issues and incident response across the property, role modeling outstanding customer service to the team 
    • Contribute to the delivery of all KPIs within the property, ensuring all team members are aware of (and are equipped to deliver) their targets relating to sales, arrears, customer service and audits


  • Lead in delivering sales targets at the property in accordance with sales process and standards. Achieving sales targets at designated points in the booking cycle
  • Assist the General Manager in all areas of Managing the staff and building
  • Take ownership of departments and projects assigned by the General Manager. To use initiative in efficient management the site and improving service delivery
  • Assist in ensuring escalated customer related issues are dealt with effectively and in a timely manner either personally or through the wider team 
  • Assist in ensuring a high standard of overall property presentation, working with the facilities team to ensure maintenance-related issues are raised and resolved in a timely manner 
  • Assist in managing incident response including power and water outages, emergency support and fire alarm evacuations 
  • Support the manager in arrears management within properties, ensuring a focus on reducing arrears to a minimum 
  • Build and maintain positive community relationships e.g. neighbors, local communities, emergency services and local authorities 
  • Foster effective working relationships with key University stakeholders 
  • Build strong relationships with key support functions including HR and Operations 
  • Work collaboratively with operations management colleagues, sharing best practice and seeking continuous improvement to ensure property KPI delivery 
  • Create a collaborative team environment, leading by example and role modeling desired behaviors 
  • Supervise in the manager absence standards and KPI targets set by the business 



  • To assist in ensuring building, customers and staff remain safe, reviewing hazards and risks and ensuring safe working practices are followed 
  • To assist in managing inspections to ensure property standards are maintained
  • To work with all residents making a community and events program to engage as many students as possible
  • To assist in supporting approaches and initiatives to enhance sales opportunity and performance within the property 
  • To assist in addressing escalated customer-related issues in a timely manner 
  • To assist in taking part in the out of hours on call process, taking ownership of resolving incidents that occur and offering flexibility in working hours as required 
  • To assist in managing the customers check in/ check out process ensuring the handover of the property meets the original handover. All documentation is completed and any charges are individual in the process.


£30,000 - £33,000
Friday 5th February, 2021

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