Assistant Manager (PBSA) - London

PRC is recruiting an Assistant Manager for a fantastic PBSA provider. This opportunity is based in Central London and is not one to pass up.

Role : Assistant Manager

Hours : 40 hours Monday to Friday

Location : Central London

Salary : £35,000 per annum 

As Assistant Manager your main responsibilities include:

  • Assistant to the General Manager to support day to day operation of your site
  • To assume the day-to-day responsibilities of the General Manager in the event of their temporary absence
  • To build relationships and work closely with senior members and clients across the business
  • Leading the site-based sales process.  Managing the sales tours calendar and reporting activity back to the Sales team.
  • Demonstrate leadership and management skills in order to support the General Manager to build and maintain a high achieving team
  • To be part of an on-call rota as required by the business
  • Taking full ownership of the Resident experience and wellbeing
  • Working with your General Manager, and Compliance Manager to implement and maintain all health and safety policies, and risk assessments
  • Play a key role in holding quarterly site meetings in cooperation with the General Manager.
  • In the absence of our Sales Executive, leading effective, personalised tours that show off our brand, the property, advising rates, add-on services and booking information
  • Completing front of house shifts as necessary to support the business
  • Working with the General Manager and your team to implement and maintain all standard operating procedures
  • Overseeing front of house payments, updating documents and weekly procedures, and reporting any issues to your Line Manager
  • Assisting the Finance Team with the collection of rent instalments and following up residents with late payments
  • Making sure supplies, stores, materials, consumables, spares and contracted services are procured economically and competitively
  • Purchasing and stock control for soft and Hard FM services
  • Managing the location’s staffing levels in line with budget ensuring 24 hour building cover
  • Working closely with the maintenance, accommodation and accounts teams 
  • Supporting the General Manager with recruitment of team members in line with the HR standard operating procedures and recruitment and selection policies
  • To implement relevant training for the team including reviews or e-learning courses
  • Strive to maintain an engaged and motivated team environment within your site, promoting performance excellence
  • Liaising and maintaining relationships with the local community and various authorities
  • Understand the changing needs of our students and clients, adapting our services when required to maintain and improve our quality standards
  • Promote the building experience to prospective and existing residents
  • Handle complaints professionally and compassionately, and ensure they are logged accurately for follow-up and resolution
  • Treat company documents as private and confidential, ensuring communications are not shared or forwarded, and comply with the Data Protection Act
  • Supporting the General Manager in executing a successful site turnover
  • Understand and follow all of our policies and procedures

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and training as requested by your line manager.

Key skills, attributes and experience

  • A strong team player who thrives in a collaborative environment
  • Excellent written and verbal communication skills
  • Friendly, personable, and approachable
  • A flexible, hands on individual who is happy to get involved in all areas of the business as required
  • Detail-oriented, efficient and organised
  • Excellent problem solving and time management skills
  • Flexibility in working hours essential
  • Experience working in student accommodation an advantage
  • Previous hospitality experience an advantage
  • Previous experience in a leadership capacity essential at a minimum of supervisor or team leader

Please reach out to Francis for a discussion and to register your interest - 


Friday 6th May, 2022
Student Accommodation pbsa

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