Assistant Manager - Student Accommodation

Assistant Manager - Student Accommodation (Permanent)

£24,250 + bonus (increasing to £25k after 6 months and £25.5k after 12 months) 

Mon-Fri (09:00-17:00) 

203 bed development in Bethnal Green 

 

REQUIREMENTS
• Must be customer focused with experience of working in a customer focused environment
• Must possess excellent organizational and communication skills
• Some experience of staff management preferable
• Cash handling and budget control experience
• The post holder will need to be computer literate with good knowledge Microsoft Office,
emails and web searches.
• Self-motivated and possessing the ability to work on own initiative as well as within a
team
• Ability to manage time effectively and independently.
• Ability to meet deadlines and work under pressure effectively
• Ability to demonstrate an objective, professional and calm approach when handling
difficult situations, experience in complaint handling would be desirable
• Willingness to be flexible at key time of the year, to offer a ‘can-do’ attitude to ensure the
completion of what is required
• An understanding of advertising, sales and marketing (both online and offline) with
knowledge of the use of social media in the workplace
• A degree or similar qualification would be an advantage as would relevant management
experience within a Hall of Residence, Hotel or Housing Company.

MINIMUM STANDARDS OF PERFORMANCE
To assist the Property Manager with the following: -

1. Management and Administration
1.1 The recruitment, selection and appointment of all staff and their induction, welfare,
discipline and training.
1.2 Administration of all employees’ administration records.
1.3 Purchasing, regulation and monitoring of all equipment.
1.4 Regular inspections of all residential accommodation for the purpose of verifying
residents Health & Safety, checking for damage or misuse of facilities and for the
maintenance of correct standards of cleanliness, hygiene and provision.
1.5 Maintaining adequate arrangements for security and safety including the inspection of fire
fighting equipment and detectors and the enforcement of safety procedures in emergency
situations.
1.6 Accounting and collection of money from residents. This will include rent payments,
telephone and internet account payments together with any other recoverable sundry
items.
1.7 Undertaking, assessing and recording of damages. Ensuring the issuing of invoices and
recovery of monies for this debt.
1.8 To issue invoices for all monies owed, and chase arrears for non payments in accordance
with company policy and procedures on debt recovery.
1.9 Assistance of the preparation of monthly and end of year accounts for presentation to the
Senior Management and Finance teams.
1.10 Allocation and security of all door entry swipe cards and bedroom keys to residents and
appropriate visitors.
1.11 Not to allow entry to any unauthorised visitors.
1.12 Maintaining administration records for residents during their stay and during vacations.
1.13 Dealing with any property related issues in a timely manner, following up on any
unresolved matters and engaging with other colleagues and Management when
necessary.
1.14 To assist with maximising non-core academic rental income by promoting summer
business and exploring opportunities for additional sundry revenue.

2. Customer Service
2.1. To ensure that all staff deal with the public, residents, outside agencies and
their colleagues in a courteous and helpful manner at all times.
2.2. Promote best practice in customer service and accommodation experience to all existing
residents to maximise retention and the reputation of the schemes within the city.
2.3. Dealing with day-to-day enquiries from residents and the public both face to face,
by telephone, email and social media. To cope in busy situations and to be able to deal
effectively with difficult customers.
2.4. Assisting all customers in a professional and courteous manner, communicating
effectively both face to face and on the telephone, showing empathy and responding with
urgency to customer requests.
2.5. Providing a decisive and effective response to customer complaints, assisting in and
resolving issues and escalating as appropriate.
2.6. Involvement in student discipline issues as and when required.
2.7. Assisting in the marketing, sales and reservation of accommodation for students, guests
and visitors. Undertaking viewings of the property.
2.8. Assisting with the implementation of a Residence Life and events programme that will
engage with residents and create positive living experiences for all living at the
accommodation and enhance student satisfaction.
2.9. To have an awareness of student welfare issues, to keep the Property Manager informed
of any matters that may arise in the accommodation relating to this, and liaise with the
appropriate welfare professionals as required.
2.10. Develop a culture of aspiring to provide the best customer service within the
accommodation, ensuring all staff know each and every student and develop a rapport
with them to ensure a personal connection is made with each person.
2.11. Receiving and distribution of mail for residents.

Salary
£25k + bonus
Location
London
Posted
Wednesday 3rd August, 2022
pbsa

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