Assistant Resident Services Manager - BTR

Property Recruitment Company is delighted to be searching for an Assistant Resident Services Manager for a build to rent property based in South London on a full time basis.

Contract duration: Permanent, Full Time
Pay rate: £27,000 and 20% annual bonus
Hours: 5 over 7 days – Various shifts
Location: South London


As the Assistant Resident Services Manager you will engage with residents to create a sense of community within the development. You will deal with all aspects of lettings administration, lettings compliance and marketing. Be the first point of contact from enquiry stage, viewing the property through to resident move in, provide on-site lettings and property management services for a build to rent residential development comprising 166 apartments in a large scale regeneration scheme in South West London. Ensure a high level of customer service is provided to residents at all times and that all statutory H&S requirements are met.


Key Responsibilities:

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
  • Responding to rental enquiries, booking in and conducting viewings and agreeing offers
  • Liaising with appointed letting agent(s) during initial let up period
  • Completing all applicant vetting in line with procedures
  • Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
  • Processing offers and completing all tenancy documentation
  • Negotiating renewal tenancy terms and processing the relevant documentation
  • Provide first class customer service to resident
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns
  • Work alongside the RSM to ensure H&S statutory requirements are meet across the development


Skills, Experience & Desirables

  • Strong customer service ethic / background
  • Positive, can do attitude
  • Common sense approach
  • Ability to think on their feet and make considered decisions
  • Outgoing, warm and friendly personality
  • Organised, meticulous, tenacious
  • Excellent written and spoken etiquette
  • IT literate and Social media savvy
  • Experience in undertaking viewings would be an advantage

Please reach out to Rachel via email to register your interest.

£27,000 + 20% annual bonus
Friday 13th May, 2022

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