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Assistant Resident Services Manager - BTR

This is your chance to join a renowned and prestigious businesses working on their new Build to Rent development! As Assistant Resident Manager you will play a vital part in the running and success of this site being a point of contact for residents and visitors. Alongside this, you will provide high levels of customer service, and engage with residents to create a sense of community within the development.

Key Responsibilities:

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
  • Responding to rental enquiries, booking in and conducting viewings and agreeing offers
  • Liaising with appointed letting agent(s) during initial let up period
  • Completing all applicant vetting 
  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
  • Liaising with appointed letting agent(s) during initial let up period
  • Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
  • Processing offers and completing all tenancy documentation
  • Provide first class customer service to residents
  • Forging productive relationships with key service partners such as the estate developers, contractors and wider estate managers for the benefit of residents and seeking economies of scale for the efficient running of the building
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns
  • Work alongside the RSM to ensure H&S statutory requirements are meet across the development

 Knowledge and Experience: 

  • Strong customer service ethic / background
  • Positive, can do attitude
  • Common sense approach
  • Ability to think on their feet and make considered decisions
  • Outgoing, warm and friendly personality
  • Organised, meticulous, tenacious
  • Excellent written and spoken etiquette
  • IT literate and Social media savvy
  • Experience in undertaking viewings would be an advantage

To apply please send an updated CV to Ross@Propertyrecruitmentcompany.com

Salary
£25,000 + 20% Bonus
Location
Reading
Posted
Thursday 1st October, 2020
PRS / BTR BTR