Centre Manager / Community Manager - Serviced Offices / Coworking

Job Title: Centre Manager

Responsible to: Director of Business Centres

Location: City of London

Salary: £35,000 to £40,000

                                                                                                                                          

Our client is an award-winning flexible workspace provider in London and throughout the UK. Their offerings span serviced offices, coworking, meetings rooms, and events space where they provide a high quality, cost effective working environment for businesses of all sizes. They were established in the early 1990s are one of the oldest in our sector, established in 1994 and have excelled in providing an excellent and personable service. They also have a long list of awards that are testament to their desire to provide the best service in our industry whilst ensuring a great environment for their employee’s.

 

You will be the first point of contact for all existing clients, new clients and internal stakeholders, but more than that you’re a crucial part of the centre team. That means you’ll be involved in all the centre support activities helping us providing award-winning service.

To assist in providing an outstanding service, we require a charismatic Centre Manager. You’ll be based in the City of London in a busy team, reporting to the Director of Business Centres.

You’ll be dealing with clients every day so professionalism is of the utmost importance. Our client strive and succeed to be the best in the industry, previously winning various awards such as BCA’s Business Centre of the Year, featuring in the Sunday Times Top 100 Best Small Companies to Work For Top 100 for 7 consecutive years. We are also Investors in People accredited.

If you can juggle tasks with a smile on your face and deliver great customer service then this role is for you. Are client are not afraid to promote you quickly once you’ve succeeded in the role and there is training available every year to help you grow as a business-person.

 

Key Responsibilities and Accountabilities:

  • To oversee the day to day running of the business centre covering all aspects
  • Manage the centre team and ensure the ‘Service Success Chain’ is being adhered to at all times
  • To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
  • Deliver viewings to potential clients and be involved in finalising agreements
  • Work closely with the Sales team in relation to new clients
  • Maintain reports and invoicing relating to centre occupancy and any other ad-hoc reports
  • To lead and support an administrative team
  • To carry out administrative and clerical duties for clients as required which may include filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing, data entry and preparation of reports and other information
  • To process catering orders and meeting room requests made by clients
  • To deal with customer requests in a prompt and timely manner
  • To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
  • To book various chargeable services for clients such as couriers and taxis
  • To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required
  • To create and issue welcome packs for new clients
  • To be able to provide an effective handover to anyone covering your role whilst you are away
  • To understand the principles of Health and Safety and Security procedures
  • To complete audits of vacant offices and produce inventories on office spaces
  • Communicate maintenance requests to the appropriate stakeholders
  • To support our Service Success Chain
  • Local area and basic product knowledge
  • Training and development to help you progress not only in the company, but as a person too

 

Role Related Development:

Personal Specification:

Qualification and Education – GCSE’s or above in Business related area – Essential

Experience – 12 months customer service experience – both face to face and telephone – Essential

                12 months in similar supervisory role – Essential

                Experience of working with minimum supervision – Desirable

Skills and Abilities – Proficient in Microsoft Office and Outlook – Essential

                Excellent telephone communication skills – Essential

                Face-to face customer services skills – Essential

                Switchboard operational skills – Desirable

Work Requirements – Full time position working business hours Monday to Friday – Essential

                Occasional irregular hours if required to meet business needs – Essential

Company Benefits:

Annual Leave

  • 20 days holiday (for your first year of employment) plus bank holidays
  • Paid day off for your Birthday
  • Buy and sell up to 3 days’ holiday* or carry up to 3 days unused annual leave to the subsequent year

Benefit Schemes

 

 

 

 

  • Healthcare (plus partners/dependants)
  • Dental Care
  • Life Assurance
  • Pension
  • Corporate Eye Care
  • Season Ticket Loan
  • Loyalty of Service Rewards
  • Cycle to work scheme
  • Quit smoking reward and recognition scheme
  • Access to our onsite Gym 
  • New starter lunch voucher

Other

  • Quarterly socials paid for by the company*
  • Peer to Peer reward scheme
  • Up to 3 days paid leave per year to support a local charity of your choice* 
  • Opportunity to apply for a 2 week all-expense paid charity trip abroad via POD (Subject to selection)
Salary
£35,000 - £40,000
Location
London
Posted
Friday 7th June, 2019
Co-Working / Serviced Offices

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