Contact Centre Advisor

PRC are working with a Housing organisation to recruit a Contact Centre Advisor on a 3 Months Temporary contract based in Kingston Upon Thames.  

Location: Office based – Kingston

Hours: 9am to 5pm / Monday to Friday

The Customer Service Advisor will be responsible for being the first point of contact for all customers and providing appropriate advice and information (either by telephone; email; web chat or in writing). You will deliver a consistent level of customer service for customers and deliver increased levels of customer satisfaction.

 

Key Responsibilities:

Use in-house systems to log Housing Management enquiries such as:

  • Tenancy management enquires, such as reporting of ASB and generic housing management.
  • Take calls in relation to successions, mutual exchange, subletting reports and notification of death
  • Deal with estate service issues such and reporting all problems to the Neighbourhood Managers
  • Follow the complaints procedure and log all complaints appropriately
  • Deal with rent balance enquiries and take payments, set up and amend direct debits and take payments over the phone
  • Handle generic enquires from Leaseholders
  • Answer enquiries relating to Service Charges using the appropriate in-house IT systems to provide answers where possible

 

Skills/Experience:

  • Experience of working in a housing management environment
  • Experience of using IT systems such as word, Excel, Outlook and internal CRM’s
  • Experience of providing a customer oriented service with a commitment to high standards of customer care and service delivery in an environment where customers may display aggressive behaviour.
Salary
£12 - £14
Location
London
Posted
Wednesday 13th October, 2021
Customer Service Housing Management

Apply for Contact Centre Advisor