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Customer Service Advisor / Lettings negotiator - BTR

Customer Service Advisor / Lettings negotiator  - BTR - Manchester - £20,000

Recruiting for a CSA/Lettings negotiator to work for one of the fastest growing BTR organisations in Manchester! 

Scope of job -

  • Quality screening of applications pre- referencing
  • Ensuring total compliance on Lettings processes
  • Uploading property details & property portal adverts
  • Releasing properties to market upon instruction from Lettings Manager
  • Confirming viewings diary
  • Daily reporting
  • Qualification of viewers/ applicants in like with business rules
  • Conducting viewings
  • Monitoring/ reporting on competition
  • Responsible for ensuring Show flat(s) and communal areas are presentable each morning
  • Key audit on a regular basis

Requirements - 

  • Experience of working in an administrative role managing a high volume workload is essential
  • Previous Sales experience and delivering exceptional customer service is desirable
  • Demonstrable knowledge and understanding of residential lettings is essential
  • ARLA 1 qualified is preferable
  • A strong team player who is self-motivated, industrious and works well under pressure.
  • Detail oriented, able to set priorities, complete simultaneous projects and ability to meet tight deadlines - strong time management and organisational skills
  • Proven numeracy skills with a good academic record
  • Computer literate including minimum Intermediate standard when using Microsoft packages, Outlook, Excel & Word
  • Previous database experience would be beneficial
  • Excellent communication skills, able to communicate effectively in both written & oral, at all levels, internally and externally


  • Check voice mails/ emails and/or delegate to relevant team member
  • Ensure appropriate marketing collateral is displayed in leasing office and amenity area
  • Run and/or prepare reports on daily lettings activity
  • Participate in morning lettings meetings

 Property Release & Portals

  • Orderly release of Apartments to ‘market’ (website, Property portals) as per Lettings Manager instruction
  • Work with Lettings Manager to ensure website and portals display a range of units, aspects, size, layout and price
  • Ensure properties have correct photos & property descriptions before releasing to market and portals
  • Upload Property photos on system
  • Select and upload (pre-written) property descriptions and apply to units on system
  • Ensure incentives (‘specials’) are applied correctly in system before releasing properties to the market
  • Audit Property Portal adverts to ensure pictures, information displayed and rents are correct and accurate
  • Rotate adverts where necessary to ensure adverts are always on the first page / or no advert remains for more than 14 days

 Qualifying and Viewing

  • Attend viewings, negotiate and close
  • Assist applicants with application queries / issues
  • Assist applicants with progressing offers
  • Ensure all applicants and guarantors have been grouped into the relevant offer
  • Communicate with all parties and manage expectations of referencing from the get go

 Auditing & Compliance

  • Carry out right to rent checks and complete details in system for follow up checks
  • Spot checks of applicant & viewing notes

Ensure all documents are audited to meet KPIs.

If you think you are right for this role, please send CV's today!

£19,000 - £20,000
Monday 19th April, 2021