Customer Service Associate - Central London

PRC is very happy to be supporting with the recruitment of a Customer Service Associate for a luxury build-to-rent development in Central London.

 The salary for this role is £25,000 per annum plus a 5% annual discretionary bonus.

The shift pattern for this role will be 5 out of 7 on a rota basis.

 

Key responsibilities:

 Customer Service and Team;

  • Contribute to a happy, motivated and ambitious team that’s task-driven and results-orientated
  • Prioritise customer service, ensuring residents have the best possible experience, and become our ambassadors
  • Be part of a comprehensive front of house service, anticipating and exceeding customer expectations
  • Deal with complaints with empathy, and praise with modesty

 Operational/Compliance:

  • Taking the lead in touring and leasing to maximise occupancy and revenue, including following up on leads and sales conversions
  • Complete administrative tasks such as maintenance requests, filing, tenancy management and monitoring the email inbox
  • Support the Residence Manager in the management of the entire estate, including residential and commercial elements
  • Shape and deliver resident experience objectives and targets, utilizing the company’s Standard Operating Procedures
  • Maintain all health and safety policies and risk assessments in line with company policies
  • Chase outstanding rent arrears in line with company policies and procedures
  • Assist in the management of resident tenancies, including ASTs, move-in and move-out processes, and anything in between.
  • Build relationships with senior team members, stakeholders, and clients across the business
  • Work alongside external leasing agents, building positive relationships and increasing sales
  • Keep up to date with changes in technology, processes and standards within the industry, including local knowledge of recreation and retail

Please contact Georgia by email to apply – georgia@propertyrecruitmentcompany.com

Salary
£25,000
Location
London
Posted
Friday 5th August, 2022
Customer Service build to rent

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