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General Manager

The Company

CRM are a leading property management agency of Purpose Built Student Accommodation in the UK. Currently expanding their portfolio into the Iberian Peninsula they will be at the forefront of European expansion in what is the fastest growing property investment across the globe. Purpose Built Student Accommodation is changing the landscape of how students live during their university tenure. The buildings are designed with the spirit of welfare and community and come with amenities such as swimming pools, cinema rooms, gyms and fantastic views over cities. CRM’s most recent ventures see them running two exquisite buildings in the heart of both Porto and Barcelona and pride themselves on creating an outstanding student experience that continually raises the bar in customer excellence.

The Role

As General Manager, you will be responsible for bringing the building to life and creating a legacy in the local community for years to come. This is a great chance for somebody who wants to implement their personality inside the building and be proud to welcome the buildings first tenants. The site in Porto is a unique scheme and requires somebody comfortable in taking control of all operations inside the building.  You must be an ambassador of a customer focused approach and the General Manager will be a key recruit in ensuring not only that the site operates smoothly, but that it does so in a way that creates a sense of community amongst the residents. The General Manager will heavily be involved in the mobilisation of the scheme and happy to recruit a team that embodies their values and is motivated to go the extra mile in making the building a success. 

The Tasks

  • Ensuring a welcoming environment to residents, parent and visitors
  • Managing showroom and liaising with contractors
  • Ensuring maximum levels of occupancy by engaging with market trends and customer feedback
  • Responding to tenant queries and maintenance issues
  • Ensuring the sites are safe environments
  • Prompt collection of rents and controlling budgetary targets
  • Marketing and promotion of the accommodation
  • Undertaking regular inspections of students flats
  • Undertaking routine daily/weekly safety inspections and updating the web-based safety management system
  • Establishing working relationships with suppliers and contractors
  • Being part of the out of hours rota for emergencies
  • Supporting the management of the site in compliance with the relevant codes of standards
  • Being an active liaison with university staff including attending regular meetings with relevant bodies
  • Growing brand awareness and creating a community feel within the site through events and promotions
  • Consistent site team management to ensure high performance
  • Engaging with the local community and stakeholders to represent the best company interests
  • Working closely with the client team and CRM Students team 

Skills & Attributes

  • Experience with students or within the university sector preferred but not essential
  • Experience of working within the Hospitality sector preferred
  • Experience of working to budgets and targets
  • Experience in producing weekly and monthly KPI reports
  • Excellent communication skills displaying sensitivities to and understanding residents needs
  • Excellent leadership and management skills
  • Self-motivated and results driven
  • Strong local knowledge
  • Experience managing an operational budget is desirable
  • Good level of computer literacy using Word, Excel and Outlook
  • Must be pro-active and able to use initiative in order to make the site the best available
  • Bi Lingual Portuguese and English speaker required
  • Knowledge of the local community and city wide knowledge

The Benefits

  • Competitive Salary and Bonus
  • Detailed training programme 
  • Welcoming and friendly company ethos
  • Locally led business with a central support function
  • Employee Assistant programme
  • Life Assurance programme
€ 45000
Porto, Portugal
Friday 11th January, 2019
Student Accommodation