General Manager - Birmingham City Centre

PRC are looking for a General Manager for a prestigious 5* building in the heart of Birmingham Cite Centre . The aim of the role is to deliver a high standard of customer service and Health, Safety and Facilities Management across a trophy commercial and mixed-use property; implementing all agreed service levels, property strategy and management standards as well to prepare, monitor and execute the agreed budgets on time and within the agreed parameters.

Responsibilities, but not restricted to - 

  • The management and on-going monitoring of all Hard and Soft services delivered on site(s) to ensure effective performance delivery.  Establishing planned preventative maintenance programmes where none exist.
  • Undertake regular contract meetings with suppliers including a formal assessment of performance, competence and compliance through a performance management system (KPI's)
  • To complete a monthly ‘Key Area Review’ in a timely and efficient manner, submitting to the FM Director, Surveyor and client (where appropriate)
  • Ensuring that Work Orders are raised for all contracts and amended in line with annual contract cost increases or variations to services.
  • The procurement and placement of goods and services in line with the departmental procedures using purchase orders and contracts as appropriate.
  • Invoice validation for services provided and works completed as well as monitoring on-going expenditure and ensuring the Management Surveyor/ Partner is made aware of any significant variances.
  • To manage and identify and collate requests for minor works on site and subsequently manage the implementation and completion of works to the highest standards
  • To utilise the Elogbooks Helpdesk to raise all reactive jobs for site and follow up as required, raise quote requests and follow up, compile property information & complete reports for use within the KAR/monthly contractor meetings.
  • Complete a full property inspection and report using the agreed format/ templates, covering all FM areas according to a given schedule of visit frequencies.
  • Ensure that all Health, Safety and Environmental management systems are in place and maintained and that issues identified or reported are managed in line with departmental procedures.
  • Assist the Management Surveyors/ Partners in the production and on-going management of Service Charge budgets for all sites
  • To ensure any works carried out at the properties, whether by Occupier or Landlord, are undertaken with the correct health and safety arrangements in place, permits to work etc.
  • Liaison with Occupiers, on-site staff and service providers as necessary for effective running of the building
  • To achieve and maintain the departments OHSAS 45001 objectives for health and safety management and performance.
  • To manage on site staff, focusing on training, development and performance monitoring. 
  • Assist with the implementation of any national/ regional FM service strategies across your allocated portfolio.
  • Attend any internal/ external meetings or training required to manage your properties, perform your role or maintain your professional competency.
  • Implement and direct all client specific initiatives such as savings targets, benchmarking and best practices.
  • Implement business continuity & emergency evacuation plans for the property and ensure they are aligned with the occupiers. 
  • To promote and drive occupier engagement and community building through forums such as occupier green groups and events. 
  • To liaise with neighbouring business’ and local authorities to aid relevant information sharing. 
  • To host and chair regular tenant and client meetings.  

Qualifications/Personal Skills

  • Have the necessary skills and qualifications to provide the effective and efficient delivery of Facilities Management, Services and Projects
  • NEBOSH General Certificate desirable
  • Membership of BIFM and/or IOSH at the appropriate level is highly desirable
  • Ability to communicate at all levels in a professional and supportive manner
  • A flexible, adaptable and a co-operative attitude
  • A self-starter with a good degree of initiative and self-motivation who can deliver effective work without the need for close management
  • An interest in the business and development of the Commercial division within the Property teams
  • Good management skills and the ability to motivate and drive staff to meet the highest possible standards
  • Good standard of English grammar, spelling and take pride in presentation of work and self.

Professional Experience

  • At least 3 years’ experience in Facilities Management with a good understanding of Managing Agent responsibilities
  • A good working knowledge of the relationship between Landlord and Tenant as it relates to commercial property.
  • Knowledge and experience of managing a variety of Health and Safety and related issues
  • Strong contract management skills with experience of a formal performance management system (ideal)
  • Sound knowledge and experience of all soft services aspects of Facilities Management
  • An understanding of Hard services in the Facilities environment and the ability to articulate an issue in simple and accurate terms
  • Awareness training in Fire Risk Assessment, Asbestos Awareness, Water Hygiene management
£40,000 - £45,000
Friday 23rd April, 2021

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