Leasing Administrator - London

Leasing Manager: 

Mon-Fri (40 hours per week) 

£35,000 per annum

Based in Central London 


Essential experience

  • Property Administration.
  • Experience of negotiating leases and renewals.
  • Good communication.
  • Excellent customer service/tenant engagement.
  • Well presented
  • Events planning (small scale) preferred not essential.


• Experience working with residential tenants living in prime central London property

• ARLA or NFOPP qualification.

• It will be a requirement for any additional qualifications to be studied for and acquired, subject to government reviews and professional standards


Primary Responsibilities

• To demonstrate excellent Communication skills and be able to work closely with the senior management team, colleagues, residents, retail customers, contractors and all other third-party connections, leading to the delivery of high quality customer service and an unrivalled resident/customer experience.
• To Exhibit effective skills and techniques around Prioritising workload, Organisation and Planning of self and team.
• To comply with all legal and regulatory statutory inspections and maintaining the highest standards of building and facilities management.

• Assisting with the day to day lettings of the portfolio, with the aim of ensuring that the Pegasi brand is represented to a high standard and that we achieve maximum rental value and minimal voids.

• Arranging viewings with direct applicants, meeting them on site to show them vacant properties and advising them about Pegasi.

• Responsible for liaising with external letting agents where appointed and ensuring the preparation of all necessary documentation in relation to new lets.

• To have a good understanding of the letting process across residential, retail and commercial customers.

• Assisting with implementing the marketing and promotion strategy.

• Liaising with the Head of Leasing on all aspects of performance, market conditions and any issues that arise.

• Implementing the renewal process in a timely manner.

• Building and maintaining relationships with all residents throughout the lifespan of their tenancy through consistent and meaningful engagement.

• Arranging special requests for residents, including the purchase of furniture/electrical items and ensuring delivery and installation deadlines are met.

• Liaising with Housekeeping and Building Managers, updating them
on residents' movements across the portfolio and any other matters relating to residents.

• Consistent and proactive reporting and management of voids.

• Consistent and accurate use of Company's systems for all aspects of lettings and marketing.

• Consistent and accurate application of all mailing and communication systems, including mailshots.

• Maintaining and updating the property database and filing systems as required and ensuring all correspondence/data is promptly and correctly inputted and/or filed.

• Ensuring reference checks are obtained for residents in line with the Company procedure.

• Identifying and targeting potential residents to increase direct lets in line with targets.

• Delivers a high level of customer service to our residents, in a professional and pro-active manner.

• Regular and proactive on-site presence.

• Has a proactive and professional approach in dealing with complaints from residents and escalates to Head of Leasing.

• Identifies and targets potential residents to increase direct lets in line with targets.

• Presents a professional image, acts as an ambassador for the company brand, always reflecting the values and standards of the Company

• Actively aware of competitors and changes in the marketplace.
• Consults with Head of Leasing to assist with vision/strategy in response to market changes.


Thursday 10th February, 2022
PRS / BTR Leasing

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