PRC are delighted to be partnered with Grainger PLC in the search for an On-Boarding Manager.
This is an amazing opportunity to shape the buildings of the future within the Grainger portfolio. You will be the operational ambassador on new Build to Rent opportunities. This will mean utilising your skills to review plans, unit mix, amenity, costs, and the operational viability of schemes. The nature of the role will be varied, and you will enjoy that no day is the same, you will be accountable for a broad range of activities from information presentation, to problem solving, through to leading project meetings and updates within the team/division. You will work very closely with the Head of On-Boarding & Operations and the Director of Customer Operations to ensure they are progressed in a timely manner, meeting financial targets and customer service KPIs throughout and to ensure assets are operationally set up with the ability to drive asset value longer term.
Who are Grainger?
From our beginnings over a century ago, we’ve always thought long-term. We invest in technology and always seek ways to enhance our offering, so that we can design homes for the future. Building homes where people want to live, creating spaces residents enjoy and making a positive impact in local communities.
Scope of the role
Working with the Investment & Development Teams through the preliminary stages of an acquisition of a new Asset and on an ad-hoc basis where managers require assistance
Assist with creating and formulating Operational Expenditure Budgets, including regular reviews of standard costs
Research (desktop study and attendance of events) and contribution of continued improvement of PRS standard specification
Take overall responsibility and manage all associated work streams to deliver upcoming BTR projects in lines with the set processes.
Duties and Key Responsibilities
Formulating operational budgets including gathering the relevant information required from the respective teams to formulate a budget as accurately as possible Understanding of expenditure and income budgets
Identifying value add opportunities to maximise asset value, optimise net income and improve customer experience Incorporating any lessons learnt from completed projects Reviewing and providing modelling assumptions to the finance and investment teams
Assisting with new sites at the initial stages, including assessing the operational viability of a scheme Attending meetings with investment and development teams to confirm all building specific items
Co-ordinating monthly Operations Board Reporting packs Ad-hoc work on schemes where Onboarding managers require resource Ideas for continuing improvement to refine the on-boarding process and the accompanying templates
Identify and encourage areas for process improvements with all the project teams Undertake procurement activities for key suppliers and partners
Undertake competitor research and communicate key findings to the wider team Keep abreast of renter requirements and communicate findings to the wider teams
Research and contribute to the continued improvement of the PRS standard specification with consideration to lifecycle costs Analysing target v actual financial assumptions and recommending changes to the Standard Modelling Assumptions Support the Head of On-Boarding & Operations and the Director of Customer Operations with their project admin requirements and any other duties that may be required to support the delivery of a new scheme.
Qualifications, Skills and Experience
Relevant property industry experience (Essential) Energetic and positive approach
Exceptional organisation and time management skills
Ability to prioritise workload and operate proactively
High level of written and oral communication skills.
Competent in liaising with internal and external stakeholders
Experience of managing complex budgets Competent Minute/Action taking A strong team player who is self-motivated, uses own initiative and works well under pressure Strong interpersonal skills Dynamic, results-orientated problem solver Information gathering and monitoring skills
Advanced IT skills across the Microsoft Suite i.e. Outlook, Word, Excel, PowerPoint