Operations Manager - North West - £35-40k


Role and Responsibilities

The Operations Manager is someone who will lead on the implementation of their operational strategy and run the day-to-day operations of the business. They will be responsible for managing a portfolio of homes, ensuring that each one is properly serviced in line with health and safety / HMO regulations and also our expected standards. They will be responsible for the tenancy management process, ensuring the students letting the properties receive a first-class service from the point they contact, right through to when they move in.



Key Areas of Focus


·      Lettings & Management

  • Undertaking administrative tasks including keeping records and portals up to date and ensuring ‘back office’ administration is organised as per company procedures
  • Managing the student letting season and contract process from booking in a viewing to signing the tenancy agreement
  • Managing the tenancy setup process from start to finish and ensuring residents and the senior management team are well informed throughout
  • Carry out ad-hoc viewings if and when required


·      Compliance

  • Managing the We Are Kin portfolio of homes to ensure that they are compliant


·      Works Orders

  • Managing representatives (Kin Keepers) and contractors across a number of cities
  • Co-ordinating Kin Keepers and maintenance teams so repairs are conducted in a timely and efficient manner
  • Visit cities where necessary


·      Stakeholder Relations

  • Interacting with our residents, guarantors and contractors on a daily basis
  • Achieve high customer service satisfaction by providing a responsive, friendly and effective service to all residents, resolving any issues quickly and efficiently whilst keeping all parties informed of developments and progress
  • Exercising initiative and diplomacy to manage the often-differing expectations of residents, guarantors and other stakeholders


·      Reporting

  • Assisting in processing invoices/receipts through our online systems, Arthur and Xero
  • Reporting progress on a weekly/monthly basis to the board of directors



Required Skills & Experience

This is a senior role that requires proven expertise, gained from experience. We are seeking a candidate with:


  • Proven property management experience
  • An excellent track record of performance
  • A strong management background with demonstrable relevant transferable skills
  • Proficient in maintaining tenancy management databases/systems



It goes without saying that our Operations Manager will be customer service focussed. They will be well presented with great communication and organisation skills and enjoy interacting with students. In addition, the following attributes are required:


  • A relentless desire to deliver consistently amazing service at all times
  • Highly organised and able to prioritise effectively
  • A positive attitude; able to excel under pressure
  • Demonstrable attention to detail and accuracy
  • An ability to assimilate and retain detailed information
  • Exceptional verbal and written communication skills, always with a cheerful tone
  • Strong presentation skills
  • Comprehensive PC skills including Microsoft Outlook, Word, Excel, PowerPoint etc
  • Comfortable to work autonomously where needed
  • Discretion and confidentiality


Remuneration and Benefits

This is a full time role. Work will be conducted remotely during set working hours.


  • Work hours: 40 hours per week
  • Salary: depending on experience, plus discretionary bonus
  • Start date: Immediate
  • Location: North-West England
Tuesday 20th April, 2021

Apply for Operations Manager - North West - £35-40k