Porter - Luxury Residential

PRC is pleased to be supporting a fantastic and well-established property management organisation with the recruitment of a Porter for a brand new, luxury residential property in North London.

The position is Wednesday to Sunday 9am-6pm daily, 40 hours per week

The salary on offer is up to £23,000 per annum.

Purpose of the role

The main purpose of the Porter role is managing any parcels or packages that are delivered, covering Concierge breaks when necessary and contributing to the exceptional standards of customer service to all residents.

Main Duties

  • To work closely with the Residential Services Manager and all other employed staff and service providers within the development in ensuring that the highest standards are maintained
  • Use computer systems to track and record parcels, keys etc
  • To receive deliveries on behalf of leaseholders and issue parcel collection notices accordingly
  • To be attentive to residents and visitors, this includes opening doors, carrying all parcels, suitcases (of a normal weight) and dealing with resident’s enquiries
  • To receive post and distribute to relevant post boxes and return to sender incorrectly named post
  • Ensure calendars are kept up to date with all meetings and appointments, utilising outlook or any other application as needed
  • To be proficient with the onsite handbook and associated documents relating to the site and refer to as often as required
  • Know the residents by sight and name and greet when entering and leaving the building. To be polite and personable to all visitors, contactors and residents
  • To report any maintenance or breakdowns immediately to the Estates Manager and continue to provide updates to both the Estates Manager and the residents.
  • To maintain accurate reports of any incidents
  • To be alert and challenge visitors to the block who are unknown or who appear to require assistance
  • To attend staff meetings and events when required
  • To assist other employed staff, building occupiers and visitors in the event of an emergency
  • To acquire working knowledge of the technical equipment in the property / properties and be certain of how to obtain prompt assistance with defect or malfunctions that may arise
  • Personal appearance is to be of a very high standard at all times. Any uniforms provided must be kept in a laundered and well pressed condition at all times
  • To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved

This list is not exhaustive. Flexibility and a can do attitude will be key to success in this position.

Please email Georgia at georgia@propertyrecruitmentcompany.com to register your interest!

Thursday 5th May, 2022
Porter Luxury Residential Propety

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