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Senior Block Manager (Client Side)

Our client, a reputable residential developer are seeking a Property Manager to oversee a portfolio of residential develops across London.

The aim of the role is to provide outstanding service to customers while maintaining company values.

Key Responsibilities:

Conduct surgery meetings with residential clients and customers, encouraging open communication and responding directly to queries, concerns and feedback.  Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decision and disputes.  Proactively respond to the needs of internal and external customers, including providing relevant management information to lessees.  Ensuring our internal database and online information sheets are regularly updated with key site information.

Financial Management  Review and approve, with the assistance of Client Accounts, service charge audited accounts.  Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers.  Ensure estimates of service charges are prepared, reviewed and submitted for billing in line with company expectations including any customer consultation.  Liaise with the credit control function to ensure effective debt management of the portfolio inclusive of initial collection and service charge arrears. 

Portfolio Management / Health & Safety  Ensure that all property is managed in accordance with key Health & Safety legislation including but not limited to Fire Safety, Asbestos and Legionella / water hygiene control regulations.  To act as the ‘Responsible’ Person for on-site Fire Safety regulation purposes.  Conduct comprehensive site inspections of your portfolio at predefined frequencies and ensure inspection reports are submitted within Company guidelines.  Complete all Fire and Health & Safety risk assessment/site inspection follow up actions within the defined timescales.  Take ownership of any Enforcement action and respond accordingly without delay to the relevant authorities.  Ensure Electrical Safety 5 year Periodic Inspections and Portable Appliance Tests are completed when necessary.  Identifying issues and possible solutions to matters that arise within the portfolio.  Ensure timely delivery of major works across the portfolio.  Manage contractors and oversee their performance and scope of work, ensuring it is in line with Health & Safety at Work Regulations, whilst also ensuring they meet the needs and expectations of our customers in terms of value and quality. 

People Management (as applicable to site based staff)  To recruit, manage and support staff, ensuring a consistent high level of customer service and performance.  Ensure that all staff undertake the relevant Health & Safety training including Personal Safety and Security at work.  Ensure staff adherence to Company workplace Health & Safety policy/procedure.  Communicate key company messages/strategy on a regular basis encouraging engagement and open communication.  Conduct regular Performance Development Reviews (PDR’s)

Friday 11th January, 2019
Residential Property Management