Our client, a reputable residential developer are seeking a Property Manager to oversee a portfolio of residential develops across London.
The aim of the role is to provide outstanding service to customers while maintaining company values.
Conduct surgery meetings with residential clients and customers, encouraging open communication and responding directly to queries, concerns and feedback. Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decision and disputes. Proactively respond to the needs of internal and external customers, including providing relevant management information to lessees. Ensuring our internal database and online information sheets are regularly updated with key site information.
Financial Management Review and approve, with the assistance of Client Accounts, service charge audited accounts. Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers. Ensure estimates of service charges are prepared, reviewed and submitted for billing in line with company expectations including any customer consultation. Liaise with the credit control function to ensure effective debt management of the portfolio inclusive of initial collection and service charge arrears.
Portfolio Management / Health & Safety Ensure that all property is managed in accordance with key Health & Safety legislation including but not limited to Fire Safety, Asbestos and Legionella / water hygiene control regulations. To act as the ‘Responsible’ Person for on-site Fire Safety regulation purposes. Conduct comprehensive site inspections of your portfolio at predefined frequencies and ensure inspection reports are submitted within Company guidelines. Complete all Fire and Health & Safety risk assessment/site inspection follow up actions within the defined timescales. Take ownership of any Enforcement action and respond accordingly without delay to the relevant authorities. Ensure Electrical Safety 5 year Periodic Inspections and Portable Appliance Tests are completed when necessary. Identifying issues and possible solutions to matters that arise within the portfolio. Ensure timely delivery of major works across the portfolio. Manage contractors and oversee their performance and scope of work, ensuring it is in line with Health & Safety at Work Regulations, whilst also ensuring they meet the needs and expectations of our customers in terms of value and quality.
People Management (as applicable to site based staff) To recruit, manage and support staff, ensuring a consistent high level of customer service and performance. Ensure that all staff undertake the relevant Health & Safety training including Personal Safety and Security at work. Ensure staff adherence to Company workplace Health & Safety policy/procedure. Communicate key company messages/strategy on a regular basis encouraging engagement and open communication. Conduct regular Performance Development Reviews (PDR’s)