We are looking for a skilled and experienced Portfolio Manager to join our team and lead our lettings, management and customer service operations across our fast-growing property portfolio. This is an important role leading an established team and an exciting opportunity for a high calibre candidate seeking significant responsibility.
- Full-time and permanent – immediate start available
- Hours: 9:00am – 6:00pm Monday to Friday with ability to work flexible hours (including some weekends especially during mid-June to mid-August)
- Salary: £35,000 - £40,000 + 20% discretionary bonus
- Travel to sites for inspections required (expensed)
- Based in Manchester - Clippers Quay - office based 4 days WFH 1 day
- Company phone and laptop provided
Key Responsibilities:
- To manage the letting, management & customer service team for the property portfolio
- To have responsibility for the financial and operational performance of the portfolio
- To achieve or exceed planned rent income and expenditure targets and budgets
- Manage the transition & integration of new acquisitions into the business
- Ensure the appearance & presentation of our properties meets expected high standards
- Develop, manage & motivate our ambassador and agent network to achieve letting & financial objectives
- Ensure compliance with statutory, industry code & best practice requirements
- Strengthen adherence to existing operational processes & standards
- Organise & manage annual tenant handover process planning and delivery each summer
- Support the implementation and embedding of planned new digital business processes
- Lead performance improvement projects & initiatives working with team members to implement
- Address & resolve escalated issues & complaints in a timely & efficient manner
- Research, monitor & report on market activity in existing and target cities
- To carry out any reasonable request from the senior management team and to work flexibly across the organisation as required.
Experience and Skills:
- Strong leadership & people management skills
- Excellent organisation & time management skills
- Strong budget management credentials & accountability
- Advanced communication & institutional quality reporting skills
- Committed to providing excellent level of customer service from initial contact through to tenancy end
- Able to manage multiple projects running concurrently
- Manage team to enter consistently high-quality information in our management systems
- Strong HMO and/or purpose-built student housing sector experience
- Property management: 2 years (preferred)
