Portfolio Manager - Student Accommodation

We are looking for a skilled and experienced Portfolio Manager to join our team and lead our lettings, management and customer service operations across our fast-growing property portfolio. This is an important role leading an established team and an exciting opportunity for a high calibre candidate seeking significant responsibility.

  • Full-time and permanent – immediate start available
  • Hours: 9:00am – 6:00pm Monday to Friday with ability to work flexible hours (including some weekends especially during mid-June to mid-August)
  • Salary: £35,000 - £40,000 + 20% discretionary bonus
  • Travel to sites for inspections required (expensed)
  • Based in Manchester - Clippers Quay - office based 4 days WFH 1 day
  • Company phone and laptop provided

Key Responsibilities: 

  • To manage the letting, management & customer service team for the property portfolio
  • To have responsibility for the financial and operational performance of the portfolio
  • To achieve or exceed planned rent income and expenditure targets and budgets
  • Manage the transition & integration of new acquisitions into the business
  • Ensure the appearance & presentation of our properties meets expected high standards
  • Develop, manage & motivate our ambassador and agent network to achieve letting & financial objectives
  • Ensure compliance with statutory, industry code & best practice requirements
  • Strengthen adherence to existing operational processes & standards
  • Organise & manage annual tenant handover process planning and delivery each summer
  • Support the implementation and embedding of planned new digital business processes
  • Lead performance improvement projects & initiatives working with team members to implement
  • Address & resolve escalated issues & complaints in a timely & efficient manner
  • Research, monitor & report on market activity in existing and target cities
  • To carry out any reasonable request from the senior management team and to work flexibly across the organisation as required.

Experience and Skills: 

  • Strong leadership & people management skills
  • Excellent organisation & time management skills
  • Strong budget management credentials & accountability
  • Advanced communication & institutional quality reporting skills
  • Committed to providing excellent level of customer service from initial contact through to tenancy end
  • Able to manage multiple projects running concurrently
  • Manage team to enter consistently high-quality information in our management systems
  • Strong HMO and/or purpose-built student housing sector experience
  • Property management: 2 years (preferred)
£35-40k DOE + 20% bonus
Wednesday 8th March, 2023
Student Accommodation

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