PRC is delighted to be assisting with the recruitment of an experience Property Manager (leasehold/block management) in Borehamwood.
Monday - Friday
£25,000 - £40,000 DOE
Ideally AIRPM qualified (or at a similar level)
Excellent knowledge of property management principles and procedures.
AIRPM qualified - Strong self-motivation to keep improving, learning and developing.
Excellent soft skills when dealing with people to empathise and understand the customers’ needs.
Good knowledge of QUBE computer system.
Good knowledge of windows-based applications – i.e. Microsoft Word and Excel
Excellent written and verbal communication skills.
Responsible for overseeing your service manager and any reactive maintenance, task or projects they are working on.
Maintain your tasks and those of the service manager working with you.
Promote customer service excellence through leading by example and always ensure the best customer experience is provided.
Communicate frequently with customers you are dealing with, ensuring at every touch point they are kept informed and updated with progress of a job, task, project or query.
Obtain feefo’s in line with company OKR of 50 feefo’s per month, to ensure company and personal growth.
To provide monthly reports on time, accurately and in the format/method requested.
Issuing of all Major works, accountable for Notices and overseeing works, ensuring that all formalities are adhered to
Ensure monthly/quarterly newsletters are well presented with useful content and sent out on time
Have a hands-on approach when it comes to handover on new sites ensuring the process runs smoothly for your client with minimal disruption to any service contracts
No more than 5% variance on budget vs actual expenses at year end in any accounting period
Effectively manage your portfolio and take responsibility for good all-round customer service - Manage electronic data and ensure e-mails and calls are responded within 24hrs.
Management of H&S, FRA, Asbestos and all other legal requirements.
Site Reports and lift engineering works, ensuring that all reports are actioned appropriately.
Completing minutes and site reports within 5 working days. - Liaise directly with Head of Client Services as necessary to progress any task, project and meet deadlines.
To live our core values, do what you say you will do, contribute positively to our company culture and be someone your team can count on.
Set up meetings for the year ahead when taking over new sites - Continually seek value for money by obtaining quotes from several contractors and sourcing local contractors to site, working with residents on site to ensure that all expectations are met.
Creating contract orders and signing contracts being cautious of s.20 regulations
Ensure all blocks have up to date H&S and FRA including appropriate signage
Authorise expenditure ensuring that the site does not fall into money difficulties and always remains with a steady cash flow.
Working with accounts to create realistic budgets that you can stay on target each year.
Attend client expectations meetings with new clients, set realistic expectations but work with them to achieve what it is they want.
Set/communicate leaseholder and resident meetings, ensure that minutes are kept and sent to everyone within a suitable time frame from the meeting, no longer than one week.
Prompt and cost-effective maintenance of individual portfolios
Undertaking of TUPE contracts - Authorise expenditure ensuring that the site does not fall into money difficulties and always remains with a steady cash flow.
Ensure financial reports are sent to clients when required and queries are responded to regarding financial matters correctly and in a time efficient manner.
Authorise seller’s packs to ensure that correct and up to date information is included
Working with accounts to create realistic budgets that you can stay on target each year - Managing onsite staff ensuring they are performing to their absolute best, including holidays, sickness etc.
Ensure all activities are compliant with current legislation and best practice
All blocks built prior to 2000 have asbestos reports and those post 2000 have confirmation from the developer that no asbestos was used in the construction of the building.
Conduct site visits and have site visits written up and on the system within a week of site visit taking place. - To be a part of training sessions and team events.
To attend external training events for progression. After training/events you will prepare and deliver a relevant session to the team.
Manage on site staff, conduct regular reviews and ensure they are trained adequately in first aid, H&S etc