Resident Service Associate (BTR) - East London

Property Recruitment Company is pleased to be recruiting a Resident Service Associate (RSA) for an East London based BTR development. Our client is a well-established BTR provider.

The Resident Service Associate is a pivotal member of the front of house team, ensuring that Residents receive an excellent service, the building is maintained and managed efficiently to a high standard.

The salary on offer is £27,000.

Main Duties:

  • Deliver the customer service strategy and standards
  • Increase resident satisfaction with service delivery
  • Deliver high-quality resident services
  • Work closely with company wide colleagues to ensure excellent customer service
  • Encourage and support resident engagement

 Qualifications, Skills and Experience: 

  • Previous experience working in organisations providing market rent properties, travel & tourism or hospitality is essential
  • Strong experience working at business/private events would be beneficial
  • Previous experience of working in a team
  • Strong written and verbal English
  • Qualifications in Property or customer service would be advantageous 
  • Previous experience of working and achieving targets
  • A good communicator with strong interpersonal skills, including the ability to listen
  • Well-groomed and professional appearance
  • Passionate about customer service
  • Ability to build relationships and work collectively with colleagues
  • Demonstrable ability to think creatively and embrace new challenges daily
  • Goal-focused, positive and resilient with the determination to support in delivering exceptional outcomes for residents and communities
Tuesday 12th October, 2021
PRS / BTR PRS Customer Service

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