Residential Services Manager (Newbury) - BTR

PRC is pleased to be assisting with the search for an experienced Residential Services Manager to oversee the phased opening of a brand new BTR scheme in Newbury. 



• Support the General Manager in the safe management of the operations for Newbury BTR scheme.

• Responsible to lead, manage, and deliver the onsite resident operations in line with the company standards.

• Ensure that all Residents receive an excellent service, the asset delivers performance above target and the team works as one.


Scope of Position: 

• Deliver the highest levels of customer service strategy and standards

• Onboarding of new BTR scheme with a phased handover

• Increase resident satisfaction with service delivery

• Ensure the onsite team deliver high-quality resident services

• Work closely with company-wide colleagues to ensure excellent customer service

• Encourage and support resident involvement

• Promote the company's brand build good relationships with external partners


Qualifications, Skills & Experience:

• Significant experience in management of resident services, preferably within organisations providing market rent properties or hospitality.

• Ability to lead a successful team, with strong staff management skills.

• Experience of training and recruiting a cold start team

• Strong experience in creating and designing events, including event themes, “out of the box” ideas.

• Track record of the design and delivery of service improvement plans.

• Experience of setting and managing budgets

• Industry Qualifications from NFOPP, IRPM, RICS, ARMA desirable

• A good communicator with strong interpersonal skills, including the ability to: Listen

• Persuade and influence

• Provide effective advice and support

• Ability to build relationships and work collectively with colleagues

• An ability to think creatively

• Goal-focused, positive and resilient with the determination to support the company in developing organisational potential and outcomes for its customers and communities

• Positive attitude and ability to work with little supervision.

• Smart in appearance, complying with stated appearance code.

• Continually strives to improve knowledge, skills and abilities to produce the best results.

• Customer, student and hospitality management experience is preferred but not essential.

• Knowledge of other languages may be an advantage.

• Possess the ability to compile accurate reports, competent in presenting data and performance against KPIs and taking swift actions to remedy any shortfalls

• Possess a sound understanding of legislation relating to chemicals and dangerous substances i.e. COSHH. Promote, and by example, ensure safe-working practices at all times, including risk assessments.


To apply, please click 'apply now' to send your most up-to-date CV. Any questions, please contact Regan on 0203 5877 956 / 0203 854 1000 or email

Circa £37,000
Friday 19th November, 2021

Apply for Residential Services Manager (Newbury) - BTR