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Sales and Resident Life Manager

The Company

CRM are a leading property management agency of Purpose Built Student Accommodation in the UK. Currently expanding their portfolio into the Iberian Peninsula they will be at the forefront of European expansion in what is the fastest growing property investment across the globe. Purpose Built Student Accommodation is changing the landscape of how students live during their university tenure. The buildings are designed with the spirit of welfare and community and come with amenities such as swimming pools, cinema rooms, gyms and fantastic views over cities. CRM’s most recent ventures see them running two exquisite buildings in the heart of both Porto and Barcelona and pride themselves on creating an outstanding student experience that continually raises the bar in customer excellence.

Our site in Porto is a unique offering and requires a strong Sales and Resident Life Manager to be the vibrant and energetic face of the site. The role will need a hospitality-led and customer focused approach with a real passion for sales. Creating a sense of community amongst the residents will be a key aim in this position. The successful candidate will need to show the initiative of a self-starter while having excellent communication skills. The Sales and Resident Life Manager will play a key role in selling the property during the mobilisation phase and creating community engagement once operational.

The Tasks

• Ensuring a welcoming environment to residents, parent and visitors
• Managing showroom and liaising with contractors
• Responding to tenant queries throughout the academic year to ensure exceptional service levels
• Marketing and promotion of the accommodation
• Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate site activity
• Conducting tours of the residence and effectively selling our product to prospective residents, ensuring a high conversion rate is achieved and leads are continually followed up on
• Building an excellent in-house community, by developing, writing and delivering the Resident Engagement Plan and ensuring events are delivered to the highest standards
• Creating an exceptional resident experience
• Maintaining brand awareness and creating a community feel within the site via the organisation of events and promotions
• Responding to all new enquiries, ensuring that these are answered in a timely and professional manner
• Demonstrating product knowledge, ensuring that the core values of the business are reflected through outstanding service
• Working closely with the client team and CRM Students team
• Work towards university, 3rd party and referral agent agreements
• Produce accurate and timely reports that meet the needs of the senior management team
• Build and maintain relationships with the university accommodation offices, and all 3rd parties and agents that provide sales leads

Skills & Attributes

• Experience with students preferred but not essential
• Experience of working within the hospitality sector preferred
• Excellent communication skills displaying sensitivities to and understanding residents needs
• Sales focused
• Self-motivated and results driven
• Strong local knowledge
• Good level of computer literacy using Word, Excel and Outlook
• Must be pro-active and able to use initiative in order to make the site the best available
• Bi-lingual Portuguese and English speaker required
• Knowledge of the local community and city wide knowledge

The Benefits

• Competitive Salary
• Detailed training programme
• Welcoming and friendly company ethos
• Locally led business with a central support function
• Employee Assistant programme
• Life Assurance programme

€ 35000
Porto, Portugal
Friday 11th January, 2019
Student Accommodation