Technical Services Manager (permanent)
Mon-Fri 09:00 - 17:30 (37.5 hours per week)
25 days annual leave + bank holidays
The Technical Services Manager will form part of the Management Team across the Estate and is accountable for all Technical Services delivered, providing the direction, strategy, and insight on all technical and M&E requirements. This role has accountability for the performance management of Contractors as well Maintenance Operatives.
-Reporting and analytics of all M&E routines, issues, risks, and project strategies
-Management, coordination, and supervision of Contractors
-Administrative oversight and day-to-day accountability for compliance, both risk and PPM based, and record keeping within all systems
-Line management, performance management, technical guidance, and support for Maintenance Operatives
-Accountability for strategy of, and delivery, of all M&E routines -Review, and update M&E strategies
-Advise and lead on technical and maintenance routines, such as asset surveys, the creation of PPM schedules, O&M reviews, and familiarization training.
-Completion of Health and Safety audits and site inspections when appropriate.
-Supervising third party contractors and / or consultants as appropriate.
-Regular business reporting to assist in the strategic development and ongoing management of the maintenance departments.
To be successful in this role the candidate must have:
-Excellent inter-personal and communication skills, with a customer focused approach
-A commitment to innovation, and critical thinking
-Experience in improving processes
-Flexible and proactive approach to building relationships with stakeholders, external & internal
-Demonstration of career progression and career development (CPD records)
-Excellent influencing/negotiating skills
-The ability to work under pressure and to a deadline, while prioritizing customer needs
-Excellent administrative and organizational skills; IT literate, and able to communicate effectively
-Experience in leading a customer facing FM team
KEY TECHNICAL SPECIFICATIONS & QUALIFICATIONS
-Familiarity with, and experience of, managing building systems such as life safety systems, BMS, Access Control and water hygiene management.
-8-10 years relevant experience in an FM or technical building services maintenance position
-Evidence of experience in completing an Engineering Apprenticeship, ultimately leading towards a Managerial Position
-Qualified in mechanical/electrical discipline to a minimum of degree level or equivalent
•Meticulous- preparation, process, detail, diligent, methodical, specific
•Dedicated - commitment, belief, passion, self-discipline, enthusiasm
•Smart - innovative, resourceful, original, creative, effective
•Supportive - collaborative, honest, communicative, flexible, team-player
Act as an ambassador of the brand, recognising the importance of exceling at customer service both externally and internally.
•Always interact in an enthused and empathetic manner
•Answer the phone politely, identifying yourself and the brand.
•Answer emails and any other medium of correspondence politely, identifying yourself and the brand.
•Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider team as appropriate.
•Be empathetic in relation to our customers’ requests, queries, or concerns.
•Request further inhouse training or learning if you deem it is required.
For line management roles you must seek to embed the same into your team.
In the context of your role support the wider team with the ongoing financial management of the business and the respective developments we manage. Remaining conscious of budgets, asking for information as needed and assist with revenue management and creation.